Customer service
Cuenta Hobby is accessible via phone and email. 

We'll help you personally if you have questions.

Monday from 10.00 to 17.00
Tuesday from 10.00 to 17.00
Wednesday from 10.00 to 17.00
Thursday from 10.00 to 17.00
Friday from 10.00 to 17.00

 

Website htttp :/ / www.cuentahobby.com

Telephone +31 (0) 73 6106210 (during office hours)

Email [email protected]

Twitter

Facebook cuentahobby shop on Facebook

Pinterest cuentahobby on Pinterest

1 Exchanges

1.1 How do I exchange an item?
 

1.2 Can I still exchange my item?
Items that you wish to exchange must be returned within 7 days of purchase.
For the explanation of the exact conditions return.

2 Shipping

2.1 How fast do I receive my shipment at home?
In the Netherlands, we ship with UPS.
After receiving your payment we process your order.
Once it is shipped, you will receive a shipping confirmation.
In 99% of cases PostNL then delivers within 3-4 days.

For shipping abroad is dependent on local suppliers.
Notify possibly advance to our experiences.

2.2 Failure to deliver the neighbors?
You do not want your shipment delivered to the neighbors than Kuntu specify this in your order. We do this on the shipping. PostNL not guarantee this, but takes into account as much as possible.

3 Discounts

3.2 Decrease in larger numbers
Do you want the same article greater numbers . We will then see if and how we can come up with and even better price.to Meet you

4.1 How do I return items?

All returns must meet:

  • the item is in original undamaged condition
  • the article should not be used and / or worn
  • The article features the original undamaged packaging

The exact conditions are in the general conditions www.cuentahobby.com

  1. Sign the return via 'My Account' at www.cuentahobby.com
    (This is the password you received previously via email)
  2. Into 'My Orders' please go to the relevant order
  3. Enter then the items you wish to return / exchange
  4. Add our delivery note to
  5. Pack your return carefully
  6. Your package is ready for shipment, ensure adequate postage
  7. Send your return within 3 days of notification

If an item does not meet your expectations you may return your order within 7 days of purchase. Articles can only be unused and in the original undamaged packaging returned. For production work is no return policy